How long does it take to receive my samples?

Sample orders are typically processed within 1–2 business days. Shipping times vary based on location but generally take 3–7 business days.

Can I track my sample order?
Yes, once your order is shipped, you will receive a confirmation email with tracking details. Use the provided tracking number to monitor your shipment's progress.

What sizes are U-Quartz samples?
Our samples are typically 3” x 8” (with a 5mm thickness), offering a convenient size to evaluate background tonality and vein color.

Do you ship samples internationally?
Currently, we only ship samples within the United States. For international inquiries, please contact our customer service team for assistance.

Can I order multiple samples at once?
Absolutely! We encourage you to order multiple samples to compare and select the best options for your project.

Are sample orders refundable?
Sample orders are non-refundable. However, if you receive a damaged or incorrect sample, please contact us immediately for a replacement.

What if the sample color doesn’t match the final product?
While we strive for consistency, minor variations in color and pattern may occur due to natural production differences.

For additional questions or support, please contact us at info@universalgranite.com